Shipping and Return Terms for awesometvshop.com
Thank you for purchasing TV equipment and accessories from Awesome – TV.online (https://awesome – tv.online/, “we”, “us”, or “our”). These Shipping and Return Terms outline the details of order delivery, shipping costs, return eligibility, and refund processes to ensure a transparent and smooth experience for you. By placing an order on our website, you agree to comply with and be bound by these terms.
1. Shipping Terms
1.1 Shipping Coverage
We currently offer shipping services to [specify regions, e.g., “all countries in North America, the European Union, Australia, and selected Asian countries (excluding regions with import restrictions)”]. For orders to regions not listed, please contact our customer support team (via [email/phone]) prior to purchase to confirm availability and additional requirements (e.g., import permits).
1.2 Shipping Costs
Shipping fees are calculated based on the destination country/region, order weight, and selected shipping method. You can view the exact shipping cost before completing your order: after adding products to your cart and entering your shipping address, the system will automatically display available shipping options and their corresponding fees.
- Free Shipping Promotion: We may offer free standard shipping for orders that meet a minimum purchase amount (e.g., “orders over $100 in the US” or “orders over €120 in the EU”). Details of ongoing free shipping offers will be clearly marked on our website’s homepage or product pages.
1.3 Shipping Methods and Delivery Timeframes
We partner with reputable logistics providers (e.g., DHL, FedEx, UPS, and local postal services) to ensure reliable delivery. The available shipping methods and estimated delivery times for your region will be shown at checkout:
| Shipping Method | Estimated Delivery Time (After Order Processing) | Applicable Regions |
| Standard Shipping | 5–10 business days | Most countries/regions |
| Express Shipping | 2–4 business days | Major cities in North America/EU |
| Local Courier Delivery | 1–3 business days | Selected metropolitan areas |
Note: Delivery times are estimates and may be delayed due to factors beyond our control, such as customs clearance, public holidays, or logistical disruptions. We will notify you promptly if a significant delay occurs.
1.4 Order Processing Time
After you place an order and your payment is confirmed, we will process your order within 1–2 business days (excluding weekends and holidays). Processing includes verifying stock availability, inspecting products for quality, and preparing items for shipment. You will receive an order confirmation email once your payment is approved, followed by a shipping confirmation email (with a tracking number) once your package is dispatched.
1.5 Shipment Tracking
You can track the status of your shipment using the tracking number provided in the shipping confirmation email. To track:
- Visit the logistics provider’s website (link included in the email).
- Enter your tracking number and follow the prompts.
If you encounter issues with tracking (e.g., no updates for 3+ business days), please contact our customer support team with your order number and tracking number for assistance.
1.6 Customs and Import Duties
For international orders, your package may be subject to customs clearance procedures and import duties, taxes, or fees imposed by the destination country/region. These charges are the responsibility of the recipient (you) and are not included in the product price or shipping fee.
- We will provide a commercial invoice with your order to facilitate customs clearance, but we cannot control or predict the amount of customs duties (if any).
- If you refuse to pay customs duties and the package is returned to us, you will be responsible for covering the original shipping cost and the return shipping cost. We may deduct these fees from your refund (see Section 2.5 for details).
2. Return Terms
2.1 Eligibility for Returns
You may request a return for products purchased from Awesome – TV.online if:
- The request is submitted within 30 calendar days of the delivery date (as confirmed by the logistics provider’s tracking information).
- The product is in unused, original condition (e.g., no scratches, no signs of installation or use, all original packaging, accessories, and user manuals are intact).
- The product is not a customized or personalized item (e.g., TV boxes with pre – installed exclusive software) or a clearance/non – returnable item (marked as “Final Sale” on the product page).
Note: Returns for damaged, defective, or incorrect products (e.g., you received the wrong TV model) are handled separately—see Section 2.2 for details.
2.2 Returns for Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during shipping (e.g., broken screen, dented casing),
- Defective (e.g., fails to power on, malfunctions within normal use), or
- Incorrect (e.g., wrong model, wrong color),
please contact our customer support team within 7 calendar days of delivery with the following information:
- Your order number,
- Clear photos/videos of the product (showing the damage, defect, or incorrect item),
- A detailed description of the issue.
We will review your claim within 2–3 business days. If approved, we will arrange for:
- A free replacement (we cover all shipping costs for the replacement), or
- A full refund (including the original product price and shipping fee), with us covering the return shipping cost for the defective/incorrect item.
2.3 Return Process
To initiate a return for eligible products (per Section 2.1), follow these steps:
- Submit a Return Request: Contact our customer support team (via [email/phone/website contact form]) with your order number, product name, and reason for return. We will send you a Return Authorization (RA) Number and a pre – filled return shipping label (if applicable) within 1–2 business days.
- Package the Product: Securely pack the product in its original packaging (or equivalent protective material) with all accessories, manuals, and the RA Number clearly marked on the outside of the package.
- Ship the Product Back: Send the package to the return address provided by our customer support team. For non – defective returns (e.g., change of mind), you are responsible for covering the return shipping cost. We recommend using a trackable shipping method to avoid loss.
- Confirm Receipt and Inspection: Once we receive your returned package (typically 3–7 business days after you ship it), we will inspect the product to verify its condition. We will notify you via email within 2–3 business days of completing the inspection.
2.4 Refund Policy
Refunds will be processed based on the results of our inspection and the type of return:
- Eligible Non – Defective Returns: If the product is in original condition, we will issue a refund for the product price (excluding the original shipping cost and return shipping cost) within 3–5 business days of inspection approval.
- Damaged/Defective/Incorrect Products: If your claim is approved, we will issue a full refund (including product price and original shipping cost) within 3–5 business days of inspection approval.
- Rejected Returns: If the product is not in original condition (e.g., used, missing accessories) or does not meet eligibility requirements, we will notify you and may return the product to you (at your expense) or dispose of it (with your consent). No refund will be issued in this case.
Refunds will be credited to your original payment method (e.g., credit card, PayPal). The time it takes for the refund to appear in your account depends on your payment provider’s processing times (typically 5–10 business days).
2.5 Exceptions
The following items are non – returnable and non – refundable:
- Products marked as “Final Sale” or “Clearance” on the product page.
- Customized or personalized products (e.g., TV boxes with custom software or branding).
- Products that have been used, damaged, or altered by you (beyond normal inspection).
- Accessories that are missing or damaged due to your negligence.
3. Contact Us
If you have any questions, concerns, or requests related to shipping or returns, please contact our customer support team:
- Email Address: @awesome-tv.net
- Phone Number: +8617378067189
- Website Contact Form: Submit a request via the “Contact Us” page on https://awesome – tv.online/
We aim to respond to all inquiries within 1–2 business days and resolve issues promptly to ensure your satisfaction.