privacy policy

Privacy Policy for Awesome – TV.online

Thank you for choosing Awesome – TV.online , your trusted source for bulk TV equipment and accessories. We are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website (https://awesometvshop.com/), make a purchase, or interact with our services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect two types of information from you: personal information and non – personal information.

1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We collect this information when you voluntarily provide it to us in the following scenarios:

  • Order Placement: When you place an order for our TV equipment (such as Android TV boxes, Fire TV Sticks) or accessories, we collect details including your full name, email address, phone number, shipping address, billing address, and payment information (e.g., credit card details, PayPal account information). This helps us process your order, arrange delivery, and handle payment transactions.
  • Account Creation: If you choose to create an account on our website, we collect your full name, email address, and a password (which is encrypted for security). An account allows you to track orders, save shipping addresses, and streamline future purchases.
  • Customer Support: When you reach out to our customer support team (via email, phone, or the contact form on our website) with questions, concerns, or requests, we may collect your name, email address, phone number, and details about your inquiry. This enables us to assist you effectively and follow up on your issue.
  • Newsletter Subscription: If you opt to subscribe to our newsletter to receive updates on new products, special offers, and corporate event deals, we collect your email address. You can unsubscribe from the newsletter at any time using the “unsubscribe” link in the newsletter emails.

1.2 Non – Personal Information

Non – personal information is data that cannot be used to identify you individually. We collect this information automatically when you visit our website, and it helps us improve the performance and user experience of our site:

  • Website Usage Data: This includes details such as your IP address, browser type (e.g., Chrome, Safari), operating system (e.g., Windows, iOS), the pages of our website you visit, the time and date of your visit, the duration you spend on each page, and the links you click on.
  • Device Information: We may collect information about the device you use to access our website, such as the device model, screen resolution, and mobile network information (if you access the site via a mobile device).
  • Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to collect non – personal information. Cookies help us remember your preferences (e.g., language settings), track website traffic patterns, and provide you with a more personalized browsing experience. You can adjust your browser settings to disable cookies, but please note that some features of our website may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect (both personal and non – personal) for the following legitimate business purposes:

  • Process and Fulfill Orders: We use your personal information (name, shipping address, payment details) to process your orders, verify payment, arrange for delivery of your TV equipment and accessories, and send you order confirmations and shipping updates.
  • Manage Customer Accounts: If you have an account, we use your information to maintain your account, allow you to log in and access your order history, update your personal details, and facilitate future purchases.
  • Provide Customer Support: We use the information you provide when contacting customer support to respond to your inquiries, resolve issues (e.g., troubleshooting TV stick setup problems), and provide ongoing assistance.
  • Send Marketing Communications: With your consent, we may use your email address to send you newsletters, promotional offers, information about new TV products (such as the latest 4K Android TV boxes), and updates on corporate event bulk order discounts. You can opt out of these communications at any time.
  • Improve Our Website and Services: We analyze non – personal information (website usage data, device information) to understand how users interact with our website, identify areas for improvement (e.g., optimizing page load times, enhancing product search functionality), and tailor our services to meet customer needs.
  • Ensure Website Security: We use information (such as IP addresses) to monitor and prevent unauthorized access, fraud, and other security threats to our website and your personal information.
  • Comply with Legal Obligations: We may use and disclose your information to comply with applicable laws, regulations, legal processes (e.g., subpoenas), or government requests.

3. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may disclose your information to the following third parties in limited circumstances, only to the extent necessary to fulfill the purposes outlined in this Privacy Policy:

  • Service Providers: We engage third – party service providers to assist us with various business operations, such as:
    • Payment Processors: Companies like PayPal or credit card processing firms that handle payment transactions. These providers only receive the necessary payment information to process your payment and do not have access to other personal information beyond what is required for the transaction.
    • Shipping and Logistics Providers: Courier services (e.g., DHL, FedEx) that deliver your orders. We share your name, shipping address, and order details with these providers to ensure your TV equipment is delivered to you.
    • IT and Website Support Providers: Companies that help us maintain and improve our website, manage our servers, and ensure the security of our online platform. These providers have access to non – personal information and may have limited access to personal information only as needed to perform their services.
  • Legal Authorities: We may disclose your personal information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to prevent fraud or illegal activities.
  • Business Transfers: In the event of a merger, acquisition, sale of all or a portion of our assets, or other business reorganization, your personal information may be transferred to the new owner or entity. We will notify you via email or a prominent notice on our website prior to the transfer, and the new entity will be bound by the terms of this Privacy Policy.
  • With Your Consent: We may disclose your information to third parties if you explicitly give us your consent to do so.

4. How We Protect Your Information

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction:

  • Encryption: We use industry – standard encryption technologies (such as SSL/TLS) to secure the transmission of your personal information (e.g., payment details, shipping address) between your device and our website. This ensures that your data is protected while in transit.
  • Secure Storage: Your personal information is stored on secure servers with restricted access. We use firewalls and other security measures to prevent unauthorized access to our servers.
  • Access Controls: Only authorized employees and service providers who need access to your personal information to perform their job functions are granted access. These individuals are required to maintain the confidentiality of your information and are trained on our data security policies.
  • Regular Security Audits: We conduct regular security audits and assessments of our website and data management systems to identify and address potential security vulnerabilities.
  • Payment Security: We do not store your full payment card information on our servers. Instead, we rely on trusted payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS) to handle and secure payment information.

While we take all reasonable steps to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to use commercially acceptable means to protect your data.

5. Your Rights Regarding Your Information

You have certain rights regarding your personal information, and we aim to make it easy for you to exercise these rights:

  • Access Your Information: You can request access to the personal information we hold about you. This includes details such as your order history, account information, and the information you provided to us. To request access, please contact us using the information provided in Section 7.
  • Correct Inaccurate Information: If you believe that the personal information we hold about you is inaccurate or incomplete, you can request to have it corrected. You can update your account information (e.g., shipping address, email address) directly through your account on our website, or contact us for assistance.
  • Delete Your Information: You can request the deletion of your personal information, subject to certain legal obligations (e.g., we may need to retain some information for tax or order fulfillment records). To request deletion, please contact us, and we will process your request within a reasonable time frame, provided there are no legal reasons to retain the information.
  • Opt – Out of Marketing Communications: You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in the email or by contacting us. After unsubscribing, you will no longer receive promotional communications, but we may still send you non – promotional emails (e.g., order confirmations, customer support responses).
  • Withdraw Consent: If you have given us consent to process your personal information for a specific purpose (e.g., marketing), you can withdraw that consent at any time by contacting us. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

6. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without the consent of a parent or guardian, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please contact us using the following information:

  • Email Address: @awesome-tv.net
  • Phone Number: +8617378067189
  • Mailing Address: 湖北 宜昌市
  • 枝江市马家店街道东湖大道28-1号1栋电商产业园1105室-8-0121工位
  • 443000
  • 中国
  • Website Contact Form: You can also submit a request through the contact form available on our website (https://awesometvshop.com/).

We will respond to your inquiry within a reasonable time frame (typically within 1 – 3 business days) and work to resolve any issues or address your concerns.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. When we make changes, we will revise the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the updated Privacy Policy is posted constitutes your acceptance of the changes.